Privacy Policy

This Privacy Policy is a part of the Shop.DorothyLane.com Terms and Conditions of Use. This website (the ''Site'') is produced by Dorothy Lane Market, Inc.

OUR PROMISE TO YOU:

Dorothy Lane Market respects your privacy, and we assure you that we take the protection of your personal information very seriously. This policy explains what information we collect from your use of this Site, how we use that information, and how we protect your privacy. The information we receive from you depends on what you do when you visit the Site. Except as described in this policy, we do not sell, rent, share or disclose your personally identifiable information with any other organizations.
If you would like to speak to a customer service representative about your information that is collected, please call us at 866-748-1391 Monday through Friday, 9 a.m. to 5 p.m.

INFORMATION COVERED BY THIS POLICY:

By using Shop.DorothyLane.com and its sub-domains, you agree to the collection and use of your information under this Policy. There is some personal information you voluntarily share with us, including:

Name
Email address
Postal address
Username and password
Telephone number
Other household information about you and your family such as gender, product preferences, and purchases.
Communication preferences

Telephone number and recording when you call our consumer line

We use cookies and other technologies to automatically collect some information when you visit our sites, view our online ads and promotions, or use our mobile applications:

Information about your device browser and operating system
IP address
Web pages you view
Links you click

This information is not linked to personally identifiable information. This information is used to compile aggregate statistics about the total number of daily visitors to our Site, the pages most frequently visited and how long you stay at each page. By collecting this information we get a better understanding of your needs and what products and services we can develop to meet those needs. All the information we gather helps us understand your preferences so we can continually improve your online experience with us.

HOW DLM MAIL ORDER USES THIS INFORMATION:

We use the information we collect to provide you products, offers and services, to deliver you advertisements, offers or other content tailored to your interests and shopping patterns. The following are examples of how we may use the information we collect:

Answer your questions or respond to your requests
Develop new products and services
Enroll you in contests, programs or offers that you request
Create and manage your account
Process payment for purchases or other services
Send you email and/or postal messages with information about products, deals, or other content we think may be of interest to you
Develop and provide advertising and promotions tailored to your interests
Allow you to participate in social sharing on our websites

INFORMATION SHARING:

The success of our business depends on your trust. We do not sell your personal information to marketers outside of Dorothy Lane Market. We do share your information within Dorothy Lane Market and its affiliated companies. These employees are subject to our corporate employee privacy policy. Third-party service providers: We rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your personal information with them. We provide our service partners with only the personal information they need to perform the services we request, and we require that they protect the information and not use it for any other purpose. For example, we may rely on a service provider to:

Answer your questions
Host our sites and deliver our email and other communications
Communicate food safety and recall information
Conduct research and analyze data to improve products, services and sites

Other situations: Please be aware that we may disclose your information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, to respond to any claims or to protect our rights, property or personal safety or that of our customers or the public. Retention: We will retain personal Information for the period necessary to fulfill the purposes outlined in the Privacy Policy, unless a longer retention period is required or permitted by law.

YOUR CHOICES & ACCESS TO YOUR INFORMATION:

We give you choices about how we communicate with you. Email communications: We only send you promotional email messages if you explicitly ask to receive these (opt in). You can stop receiving promotional email messages by following the opt-out instructions provided in any message you receive. Postal mail: You can stop receiving promotional postal mail via email at support@DLMMailOrder.com. Mobile text messages: We only send you promotional mobile text messages if you explicitly ask to receive these (opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within the text messaging program. Mobile app: In the app settings you can manage your notification preferences and location services. You can opt out of continued information collection by our mobile application by deleting the application from your device. Access: We take steps to keep your personal information accurate. Our programs provide you access to view and update the personal information you provided when you registered online.

INFORMATION SECURITY:

Dorothy Lane Market is committed to keeping personal information secure. We have implemented technical, administrative, and physical procedures designed to protect personal information from loss, misuse or alteration. Our Site uses Secure Socket Layer (SSL) encryption to help ensure that your personal information cannot be read as it passes over the Internet, including your credit card number. We also require our credit card transaction processor to use adequate security and encryption technology to ensure the safety and security of your personally identifiable information. We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.

CHILDREN'S ONLINE PRIVACY:

Protecting the privacy of children is very important to us. For that reason, our Site does not solicit, collect or maintain personally identifiable information from users we actually know are under age 13.

FEEDBACK ABOUT OUR SITE:

We welcome all feedback about our Site, products, and services. Please share your comments by sending us an E-mail at support@DLMMailOrder.com and let us know if you'd like us to respond. The content of any comments, suggestions, questions, information and feedback received Dorothy Lane Market will be deemed to be non-confidential. Any comments or materials sent to DLM Mail Order through this Site, including all feedback, questions, comments, suggestions, questionnaires and the like, shall become the sole property of Dorothy Lane Market. Dorothy Lane Market shall be free to use any such suggestions, comments, concepts and the like for any and all purposes of its sole choosing, without payment of any compensation.

EXTERNAL SITES:

The Site may include links to other sites on the Internet that are owned and operated by vendors and other third parties (the ''External Sites''). You acknowledge that Dorothy Lane Market is not responsible for the availability of, or the content, products, services, information or materials located on or available through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding any matter related to or available from such External Sites, including without limitation, the privacy practices of such sites.

CONSENT & MODIFICATIONS TO THIS POLICY:

By using the Site, you consent to the collection and use of this information by Dorothy Lane Market. Please check this page periodically for updates. If we ever change our privacy policy, we will post any updates on this page so that you are always aware of the information that we collect and how we use it. Such changes will become effective when posted, and by continuing to use the Site following the posting of any such changes, you agree to be bound by such modified policy.

CONTACT US:

If you have questions or concerns regarding your privacy, please contact Dorothy Lane Market directly. You can email us at support@DLMMailOrder.com . You can also write to us at:

DLM Mail Order
ATTN: Privacy Policy
6135 Far Hills Ave
Dayton, OH 45459

Last updated: October 2020